Frequently Asked Questions

Frequently

Asked

Questions

Everything you need to know before booking your next adventure.

Need quick answers?

Need quick answers?

Need quick answers?

Browse our FAQ Section to see common questions about bookings, payments, cancellations, and travel requirements.

If you have more specific questions, feel free to reach us in our channels.

REACH US HERE

Email us anytime.

We'll get back to you within 1–2 business days.

Email us anytime.

We'll get back to you within 1–2 business days.

Email us anytime.

We'll get back to you within 1–2 business days.

Chat us on Messenger.

Available from 9AM to 5PM PHT, Monday to Friday.

Chat us on Messenger.

Available from 9AM to 5PM PHT, Monday to Friday.

Chat us on Messenger.

Available from 9AM to 5PM PHT, Monday to Friday.

Talk to us on Viber.

Available from 9AM to 5PM PHT, Monday to Friday.

Talk to us on Viber.

Available from 9AM to 5PM PHT, Monday to Friday.

Talk to us on Viber.

Available from 9AM to 5PM PHT, Monday to Friday.

Message us on WhatsApp.

Available from 9AM to 5PM PHT, Monday to Friday.

Message us on WhatsApp.

Available from 9AM to 5PM PHT, Monday to Friday.

Message us on WhatsApp.

Available from 9AM to 5PM PHT, Monday to Friday.

FAQ SECTION

LEGITIMACY

Is RoseLink Adventures registered and accredited?

Yes! RoseLink Adventures is a legally registered travel agency with the necessary business registrations and applicable accreditations, including Department of Tourism (DOT) accreditation and a Business Permit issued by the City Government of Antipolo, Philippines.

You can verify our credentials on our License & Accreditations page.

BOOKING PROCESS

Is inquiring a commitment?

Not at all! Your inquiry is simply the first step in planning your trip. It does not obligate you to book or make a payment.

Feel free to share your travel plans with us, and we'll help you explore the best options for your trip.

How is the booking process?

Visit our Contact Us page and kindly message us with the details of your trip.

Our team will help you confirm the arrangements, and once everything is finalized, you're ready to go and enjoy your adventure!

How long is the booking process?

From your first interaction with our team to the final confirmation, the process usually takes 2–4 weeks.

This gives us time to arrange the details of your trip properly.

Do I need to book in advance?

We recommend booking 2 weeks in advance to secure your preferred dates and arrangements.

Last-minute bookings may be accommodated, but subject to availability.

CUSTOMIZATION

Can I customize tours?

Definitely! Want more free time, different activities, or your own choice of accommodation?

Talk to our team and we’ll arrange it for you.

Are your tours family-friendly?

Yes, most of our tours are suitable for families, children, seniors, and groups. Some are more adventurous than others, but we'll gladly recommend or customize the best tour perfect for you.

Can I request a private tour?

Yes! Private arrangements may be available upon request. Let us know your preferred setup.

Can I make the tour shorter or longer?

Yes, adjustments to the tour duration may be possible depending on the itinerary and availability.

Can I change the pickup or drop-off destination?

Sure, let our team know the details and we'll be happy to see what we can arrange.

INCLUSIONS & EXCLUSIONS

Is travel insurance included?

Yes! Travel protection is included with your booking through our sister company, RMC2, at no extra cost.

It’s one more way we help you travel with peace of mind.

Are flights included?

Most of our local tours are land arrangements only, while select international packages include airfare.

Please check the package details or contact our team for clarification. Flight arrangements can also be coordinated upon request.

Are meals included?

Meal inclusions will vary by package. Kindly refer to the itinerary for complete details.

What's not included?

Items such as personal expenses, optional activities, souvenirs, tips, and other expenses not listed under Inclusions are generally excluded.

CANCELLATION & CHANGES

Can I cancel my booking?

Yes, but cancellation policies vary depending on the destination, suppliers, and booking conditions. Applicable fees may apply.

Can I reschedule my trip?

Rescheduling is subject to availability and supplier policies. Additional charges may apply depending on the changes requested.

What happens if the tour is canceled?

If a trip is canceled due to unforeseen circumstances, we'll inform you immediately and discuss available options, such as rescheduling or applicable refunds.

PAYMENT OPTIONS

What payment methods do you accept?

We accept Bank Transfer and GCash. No worries, our team will guide you through the process.

How much do I need to pay to confirm my booking?

To secure your booking, we ask for a 50% deposit. This allows us to arrange your transportation, accommodations, and other trip essentials. The remaining balance is due two (2) weeks before departure.

When do I need to pay?

To secure your spot, a payment will be required. Once your booking details are confirmed, we’ll gladly guide you through the payment process and deadline.

DURING YOUR TRIP

Will someone assist us during the trip?

Depending on your package, you'll either have a dedicated tour coordinator to assist you throughout your trip or receive detailed travel instructions beforehand.

Either way, we'll make sure you have the guidance and support you need along the way.

What should I pack?

What you need to pack will depend on your destination and planned activities. Don't worry, we'll provide a personalized travel checklist to help you prepare for your trip before departure.

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